Resume - Current

Jason A. Tuttle

4934 Woodstone Drive #522

San Antonio, Texas  78230

210.374.4759 - mobile    |    210.645.5168 - home

jatuttle@gmail.com - e-mail

OBJECTIVE:    To work at a company where I can put my current experience, knowledge and skills to good use assisting in the success of the organization while developing new knowledge and skills and gaining valuable experience.

SUMMARY:    - Marketable Skill Achievement Award in Java Programming

                      - Pursuing a Bachelor of Science in Computer Science.
                      - Diverse background and knowledge of computer related topics including but not limited to :
                          * Linux/Unix and the Microsoft Windows family of operating systems including MS Server.
                          * Programing concepts and techniques, experience with C, C++, C#, Java, Javascript, and Ruby.
                          * Computer networks, network topologies, DNS, DHCP.
                          * Web design, CSS, HTML, XHTML, XML and HTML5
                          * PC hardware & software service/maintenance.
                          * Microsoft Office and OpenOffice.org
                     - I personally host the domain 'jtuttle.us' on a Debian Linux Server running Apache Web Server.

EDUCATION:   University of Texas at San Antonio, San Antonio Texas

                           Pursuing Bachelor of Science in Computer Science, August 2003 - Present

                            Courses taken include: Linear Algebra      Java Programming
                                                              Trigonometry        Advanced Java Programming
                                                              Calculus I-III         Advanced Programming
                                                              Data Structures    Physics for Scientists and Engineers

EXPERIENCE:    Rackspace US Inc. (The Rackspace Cloud/MOSSO), San Antonio, Texas

                          Customer Support Specialist, Febuary 2010 to July 2010

                            - Responsible for delivering excellent customer support while delivering a "Fanatical" experience

                            - Provided customers with technical assistance for the Cloud Sites/Cloud Servers/Cloud Files products

                            - Assisting multiple customers simultaneously via chat, phone calls and a ticketing system
                            - Gauging the customer's technical skill level and assisting accordingly

                         Avesis Inc. & Eye Care Centers of America, San Antonio, Texas

                           Administrative Assistant for Rebecca Jolly, September 2002 to June 2008
                             - Repair and maintenance of office computers, printers and the network

                             - Responsible for the creation and maintenance of customer files 
                             - Mass mailings of 300+ units.

                       Audio Visions, San Antonio, Texas

                           Sales Associate, February 2002 to August 2002
                             - Responsible for opening, closing and supervising the showroom and back office
                             - Responsible for maintaining office network, computers, and an extensive video surveillance system
                             - Developed customer invoices and billed customers
                             - Answering phones filing, faxing, receiving shipments, assisting walk-in customers and making sales

                             - Deploying field technicians and ensuring that they were properly equipped for each job

                     Radio Shack Corporation, San Antonio, Texas

                           Sales Associate, September 1999 to March 2002
                             - Provided excellent customer service based on a strict methodology of customer interaction.
                             - Assisted customers with technology based difficulties 
                             - Responsible for opening and closing the store : 

                                 * Duties including prepping the showroom, securing the store, printing "End of Day" reports

                                     and making nightly bank deposits.

* References available upon request.